Overview
We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return or exchange. Please contact us at info@rideordiemtbgear.ca and let us know what you need to happen. We’ll work with you to solve any issues and discuss timelines and shipping methods and costs.
Extended Holiday Return Policy
Our extended holiday return policy includes any items purchased between November 27 and December 24 can be returned until January 31.
Damages and issues
Please inspect your order when received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded. Please get in touch if you have questions or concerns about your specific item.
Shipping returns
All returns and exchanges are processed in Nanaimo, BC, Canada, on Vancouver Island.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Need help?
You can always contact us at info@rideordiemtbgear.ca